Louis Rossmann dismantles Apple's PR stunt "repair program"

Louis Rossmann0 HN recommenders · 2020–2024
515K views · commentary · dated · Uploaded 2020-02-07

Louis Rossmann criticizes Apple's independent repair provider program as a PR move with invasive contract terms. He argues it does little for independent shops or customers.

Cited in right-to-repair threads as a repair-shop view of why Apple's program is impractical.

Watch on YouTube

3 comments from Hacker News

@perlpimp2020 · in “Apple Announces App Store Small Business Program”

Louis has a video on such efforts by apple albeit in different area however also "small bussienss" initiative. [VIDEO]

@elsjaako2023 · in “Colorado passes agricultural Right to Repair”

AFAIK Louis Rossmann has criticized Apple for creating a really unpractical program, calling it "virtually worthless": [VIDEO] Or is there a more recent video where he changes his mind?

@wkat42422024 · in “Samsung expands DIY repair program, adds Galaxy S23 and Fold 5 in US”

Of course, the pricing is meant to disincentivise you from doing it. Apple is doing the exact same ( [VIDEO] ). They don't want to enable DIY repair but they do this because they have to in some areas. I assume this is also the reason they won't just sell you a battery without a screen.